HiFiSwap understands the importance of personal data
protection and treats it as a core principle of the
platform’s operations. This Privacy Policy (the “Policy”)
explains what data we collect, the purposes for which we
collect it, and how you can manage your own information.
This Policy applies to all users who access or use the
HiFiSwap website (https://hifiswap.io/) and its related
services, tools, or applications. We process personal data
in accordance with applicable data protection laws,
including but not limited to the General Data Protection
Regulation (GDPR).
By using the Service, you acknowledge that you have read
and understood this Policy. If you do not agree with any
part of this Policy, please stop using the Service.
1. Data We Collect
We collect only the data necessary to provide, secure, and
improve the Service. The types of data we may collect
include:
1.1Identity verification data — Where required by
regulation (such as KYC/AML verification procedures), we
may ask you to provide your name, date of birth,
government-issued identification documents, proof of
address, or source-of-funds documents.
1.2Transaction records — For each exchange processed
through the platform, we keep related records, including
the asset types involved, transaction amounts, wallet
addresses, timestamps, and completion status.
1.3Technical and usage data — Our systems automatically
log information such as your IP address, browser type
and version, operating system, device identifiers, pages
viewed, and session duration. Such data may be collected
directly by us or obtained indirectly through analytics
services such as Google Analytics.
1.4Communication records — If you contact our support team
or submit an inquiry, we keep the related communications
so that we can assist you effectively.
Unless you provide it voluntarily or the law requires
otherwise, we do not collect data that can personally
identify you. To learn more about how Google Analytics
processes data, please refer to Google’s privacy
documentation.
2. How We Use Your Data
We process your data only for the following purposes:
2.1Service delivery — Executing exchange transactions,
displaying exchange-rate information, and maintaining
the platform’s core functions.
2.2Security and fraud prevention — Detecting and
preventing unauthorized access, suspicious transactions,
and other activity that could compromise platform
security.
2.3Regulatory compliance — Fulfilling legal obligations
including KYC/AML, responding to lawful government
requests, and cooperating with law enforcement where
required by law.
2.4Platform optimization — Analyzing aggregated usage
patterns to improve the performance, stability, and user
experience of the Service.
2.5Dispute handling — Handling user complaints,
investigating related issues, and enforcing our Terms of
Service where necessary.
3. Cookies and Tracking Technologies
Cookies are small data files stored on your device. We use
cookies and similar technologies for the following
purposes:
3.1Session authentication when you access the
Service;
3.2Remembering your preferences and wallet
configuration;
3.3Monitoring transaction flows and platform status;
3.4Strengthening security mechanisms and detecting
anomalous behavior;
3.5Producing aggregated analytics reports on Service
usage.
You can refuse cookies or receive a prompt when cookies
are sent through your browser settings. Please note that
disabling cookies may affect some functions of the
Service.
4. When We Share Data
We do not sell, rent, or trade your personal data. We may
share your information with third parties only in the
following circumstances:
4.1With service providers — We engage trusted third
parties to support platform operations (such as KYC
verification providers and data analytics services).
These third parties are contractually bound to use your
data only as described in this Policy and as instructed
by us.
4.2For legal compliance — We may disclose your data if we
reasonably believe it is necessary to comply with
applicable laws, regulations, legal processes, or
enforceable government requests.
4.3To protect rights and safety — We may share data to
protect the personal safety of any individual,
investigate fraud, address security vulnerabilities, or
defend the legitimate rights and interests of HiFiSwap
and its users.
5. Data Retention and Security
5.1We retain your data only for as long as necessary to
fulfill the purposes described in this Policy or to meet
our legal obligations. Retention periods vary by data
type and applicable regulatory requirements.
5.2When data is no longer needed, we securely delete or
anonymize it. In certain cases, we are legally required
to retain specific records (such as AML-related data)
for a statutory minimum period.
5.3We use industry-standard technical and organizational
measures to protect your data against unauthorized
access, alteration, disclosure, or destruction.
6. Your Data Rights
Depending on the laws of your jurisdiction, you may
exercise the following rights over your personal data:
6.1Right of access — Request a copy of the personal data
we hold about you.
6.2Right to rectification — Request correction of any
inaccurate or incomplete data.
6.3Right to erasure — Request deletion of your personal
data (subject to statutory retention
requirements).
6.4Right to restrict processing — Request that we limit
how we process your data under certain conditions.
6.5Right to object — Object to the processing of your data
for specific purposes, including direct marketing.
6.6Right to data portability — Receive your data in a
structured, commonly used, machine-readable
format.
6.7Right to lodge a complaint — File a complaint with the
supervisory authority in your jurisdiction.
To exercise any of these rights, please contact us using
the details below. Please note that some rights may be
limited by legal retention requirements or the operational
needs of the Service.
7. Age Restrictions
The Service is not directed at individuals under 16, or
under the minimum legal age in your jurisdiction if higher
than 16. We do not knowingly collect personal data from
minors. If you believe a minor has provided us with
personal data, please contact us immediately.
8. Policy Updates
We may revise this Policy from time to time to reflect
changes in our practices or applicable laws. Updates will
be posted on this page with a revised “Last updated” date.
We encourage you to review this Policy periodically.
Continued use of the Service after any changes constitutes
your acceptance of the revised Policy.
9. Contact Us
If you have any questions, concerns, or requests regarding
this Policy or your personal data, please contact us at
support@hifiswap.io.