At HiFiSwap, safeguarding your personal data is central to how we build and operate our platform. This Privacy Policy explains what data we collect, why we collect it, and how you can manage your information.

This Policy applies to all users who access or interact with the HiFiSwap website (https://hifiswap.io/) and any associated services, tools, or applications. We process data in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

By using our Services, you acknowledge that you have read and understood this Policy. If you do not agree with any part of this Policy, please discontinue use of our Services.

1. What We Collect

We limit data collection to what is necessary for delivering, securing, and improving our Services. The types of data we may collect include:

1.1Identity and Verification Data — When required by regulatory obligations (e.g., KYC/AML procedures), we may request your name, date of birth, government-issued identification, proof of address, or source-of-funds documentation.

1.2Transaction Records — For every exchange processed through our platform, we retain records including the asset types involved, transaction amounts, wallet addresses, timestamps, and completion status.

1.3Technical and Usage Data — Our systems automatically record information such as your IP address, browser type and version, operating system, device identifiers, pages visited, and session duration. This data may be collected directly or through analytics services such as Google Analytics.

1.4Communications — If you contact our support team or submit inquiries, we retain the content of those communications to assist you effectively.

We do not collect data that can identify you personally unless you provide it voluntarily or it is required by law. For more information about Google Analytics and its data practices, please refer to Google's privacy documentation.

2. Why We Use Your Data

We process your data exclusively for the following purposes:

2.1Service Delivery — To execute exchanges, display rates, and maintain core platform functionality.

2.2Security and Fraud Prevention — To detect and prevent unauthorized access, suspicious transactions, and other potentially harmful activities on our platform.

2.3Regulatory Compliance — To meet legal obligations including KYC/AML requirements, respond to lawful government requests, and cooperate with law enforcement where required.

2.4Platform Improvement — To analyze aggregated usage patterns and optimize the performance, reliability, and user experience of our Services.

2.5Dispute Resolution — To address user complaints, investigate issues, and enforce our Terms of Service when necessary.

3. Cookies and Tracking Technologies

Cookies are small data files stored on your device by your browser. We use cookies and similar technologies to:

3.1Authenticate your session when you access our Services;

3.2Remember your preferences and wallet configurations;

3.3Monitor transaction workflows and platform performance;

3.4Strengthen security measures and detect anomalous behavior;

3.5Generate aggregated analytics reports on service usage.

You may configure your browser to reject cookies or alert you when cookies are being sent. Please note that disabling cookies may limit certain functionality of our Services.

4. When We Share Your Data

We do not sell, rent, or trade your personal data. We may share your information only in the following circumstances:

4.1With Service Providers — We engage trusted third parties who assist in operating our platform (e.g., KYC verification providers, analytics services). These parties are contractually bound to use your data only as instructed and in accordance with this Policy.

4.2For Legal Compliance — We may disclose your data if we reasonably believe it is necessary to comply with applicable law, regulation, legal process, or enforceable governmental request.

4.3To Protect Rights and Safety — We may share data to protect the safety of any individual, investigate fraud, address security vulnerabilities, or defend the legal rights of HiFiSwap and its users.

5. Data Retention and Security

5.1We retain your data only for as long as it is needed to fulfill the purposes described in this Policy or to comply with legal obligations. Retention periods vary depending on the type of data and applicable regulatory requirements.

5.2When data is no longer required, we will securely delete or anonymize it. In certain cases, we are legally obligated to retain specific records (e.g., AML-related data) for a prescribed minimum period.

5.3We implement industry-standard technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.

6. Your Rights

Depending on your jurisdiction, you may exercise the following rights regarding your personal data:

6.1Access — Request a copy of the personal data we hold about you.

6.2Correction — Request that we correct any inaccurate or incomplete data.

6.3Erasure — Request deletion of your personal data, subject to any legal retention requirements.

6.4Restriction — Request that we limit how we process your data under certain conditions.

6.5Objection — Object to the processing of your data for specific purposes, including direct marketing.

6.6Portability — Receive your data in a structured, commonly used, machine-readable format.

6.7Complaint — Lodge a complaint with a supervisory authority in your jurisdiction.

To exercise any of these rights, please contact us using the details provided below. Please note that certain rights may be subject to exceptions where data retention is required by law or necessary for the operation of our Services.

7. Age Restriction

Our Services are not intended for individuals under the age of 16, or under the minimum legal age in your jurisdiction if higher. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal data, please contact us immediately.

8. Changes to This Policy

We may revise this Policy from time to time to reflect changes in our practices or applicable law. Updates will be published on this page with a revised "Last Updated" date. We encourage you to review this Policy periodically. Your continued use of our Services following any changes constitutes your acceptance of the revised Policy.

9. Contact Us

If you have questions, concerns, or requests related to this Policy or your personal data, please reach out to us at support@hifiswap.io.