Law Enforcement Request
This guide applies only to government-related law enforcement agencies and judicial authorities.
1. Introduction
When necessary, we will respond to requests from law enforcement officers who can provide proof of authorization and relevant documentation. We will review each case on an individual basis and cooperate in accordance with the applicable Terms of Service, Privacy Policy, and any applicable laws and regulations. This Law Enforcement Request Guide explains how authorized law enforcement officers can contact us and initiate a request for law enforcement assistance.
Please note that we will only respond to requests sent to us by authorized law enforcement officers. Where international law enforcement is involved (if applicable), the law enforcement agency must provide a formal mutual legal assistance treaty request so that we can provide the corresponding assistance.
2. Submission Method
We will process law enforcement requests from all jurisdictions in accordance with our Terms of Service, Privacy Policy, and any applicable laws and regulations.
If you are an authorized law enforcement officer and need to send a law enforcement-related request, please contact the following email address:
3. Required Information
To enable us to process your request as quickly as possible, we recommend that law enforcement officers use an official email address with a government domain (a .gov domain mailbox), or authorize the officer’s personal mailbox via an official email address with a government domain. This helps us complete our review quickly. Requests sent from the above email addresses will receive our priority response and handling.
In the email sent to the law enforcement liaison mailbox, please provide at least the following materials:
Law enforcement officers should clearly state in the email what assistance is requested from us and provide sufficient detail so that we can properly handle the request. We recommend that officers include a time window convenient for telephone verification, which will help us complete our review quickly.
After receiving a law enforcement assistance request from an officer, we will verify the request, including but not limited to a documentary review of the authenticity and completeness of the documents and the reasonableness of the request, as well as telephone verification of the authenticity of the case and the officer’s identity. During verification, we may, depending on the review, request further explanations and supporting materials, and we ask for your cooperation. If the law enforcement request does not pass the above review, we will decline to provide the corresponding assistance.
If we find that the law enforcement assistance request is unrelated to the case in the provided documentation, or that a law enforcement officer’s identity has been falsified, or similar circumstances, we will decline to provide the corresponding assistance, and we will report the matter to the relevant supervisory authority or resort to other legal means to seriously pursue the legal liability of the responsible persons.
4. Emergency Law Enforcement Requests
If you have an emergency request, please be sure to mark your case as “Emergency” under the appropriate lawful procedure type, and we will handle it as soon as possible.